Privacy Policy
Solex Orthonix App
Effective Date: 18 May 2026
Company: Orthonix Inc
Contact: info@orthonix.ai
The Solex Orthonix App is designed to connect with the Solex smart insole and display device-generated information, such as weight-bearing activity, device usage, connection status, and related app data.
Information We Collect
We may collect limited information needed to operate the app, including:
De-dentified name and email address
Login and account information
Device identifier or serial number
Weight-bearing and sensor-related data
Device usage time
Bluetooth connection status
Battery status
App version, device type, crash logs, and technical data
We do not collect Protected Health Information, medical records, diagnosis information, insurance information, billing information, or provider clinical notes.
How We Use Information
We use this information to:
Operate the app and connected device
Display device-generated weight-bearing information
Support app functionality and troubleshooting
Send device-related notifications
Improve app performance and reliability
Maintain account security
We do not sell personal information or use identifiable device data for advertising.
Data Sharing
We may share limited information with authorized users, support teams, or service providers only as needed to operate, maintain, or improve the app.
We may also disclose information if required by law or necessary to protect the safety, security, or rights of users or Orthonix.
Data Security
We use reasonable technical and administrative safeguards to protect user information. However, no digital system is completely secure, and we cannot guarantee absolute security.
Medical Disclaimer
The Solex Orthonix App is not intended to diagnose, treat, cure, prevent, or monitor any disease or medical condition.
The app and connected device are not a substitute for professional medical advice, diagnosis, treatment, or clinical judgment.
Users should always follow instructions provided by their physician or healthcare provider. Do not change your weight-bearing activity, treatment plan, rehabilitation plan, or medical care based only on app information.
If you have pain, swelling, discomfort, wound concerns, numbness, shortness of breath, chest pain, dizziness, or any urgent medical concern, contact your physician immediately or seek emergency medical care.
User Choices
You may contact us to request access, correction, or deletion of certain account information, subject to legal, security, and operational requirements.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted in the app or on our website with a revised effective date.